{"id":2567,"date":"2020-05-05T11:55:07","date_gmt":"2020-05-05T06:25:07","guid":{"rendered":"https:\/\/www.planetecomsolutions.com\/blog\/"},"modified":"2024-01-22T17:58:11","modified_gmt":"2024-01-22T12:28:11","slug":"product-support-think-big-think-different","status":"publish","type":"post","link":"https:\/\/www.planetecomsolutions.com\/blog\/product-support-think-big-think-different\/","title":{"rendered":"Product Support &#8211; Think Big Think Different"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"2567\" class=\"elementor elementor-2567\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fb6f85e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fb6f85e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7615be8\" data-id=\"7615be8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a1bf525 elementor-widget elementor-widget-image\" data-id=\"a1bf525\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1199\" height=\"628\" src=\"https:\/\/www.planetecomsolutions.com\/blog\/wp-content\/uploads\/2020\/04\/product-support-e1587378426613.jpg\" class=\"attachment-full size-full wp-image-2581\" alt=\"product support blog\" srcset=\"https:\/\/www.planetecomsolutions.com\/blog\/wp-content\/uploads\/2020\/04\/product-support-e1587378426613.jpg 1199w, https:\/\/www.planetecomsolutions.com\/blog\/wp-content\/uploads\/2020\/04\/product-support-e1587378426613-300x157.jpg 300w, https:\/\/www.planetecomsolutions.com\/blog\/wp-content\/uploads\/2020\/04\/product-support-e1587378426613-768x402.jpg 768w, https:\/\/www.planetecomsolutions.com\/blog\/wp-content\/uploads\/2020\/04\/product-support-e1587378426613-1024x536.jpg 1024w, https:\/\/www.planetecomsolutions.com\/blog\/wp-content\/uploads\/2020\/04\/product-support-e1587378426613-980x513.jpg 980w\" sizes=\"(max-width: 1199px) 100vw, 1199px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7854195 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7854195\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f230ae5\" data-id=\"f230ae5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5e3fb1a elementor-widget elementor-widget-text-editor\" data-id=\"5e3fb1a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A Product in the context of software and <b>web applications<\/b> can is a software for re-sale or a repeatable automated software service. The software or service could be sold to other similar businesses or general public and the target geography can be one country, a region or global. Mostly the product is sold on a Software As A Service (SaaS) model though the business may sell it for a one off fee.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9676b49 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9676b49\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a78facb\" data-id=\"a78facb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-954d734 elementor-widget elementor-widget-text-editor\" data-id=\"954d734\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-size: 17px; font-style: normal;\"><span style=\"font-weight: 400;\">Google Play, Apple Store and <\/span><b><a href=\"https:\/\/www.microsoft.com\/en-in\/store\/apps\/windows\" target=\"_blank\" rel=\"noopener\">Microsoft App<\/a><\/b> store allow for Apps to be sold on global platforms and reach millions of potential customers instantly. Alternatively, products can be a web-based Cloud hosted application, a software extension or connector that does not rely on an app download.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-81c21d1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"81c21d1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-668ab61\" data-id=\"668ab61\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-32041ba elementor-widget elementor-widget-text-editor\" data-id=\"32041ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-size: 17px; font-style: normal; font-weight: 400;\">Product Support is a vital piece of the product success jigsaw. Established companies and particularly start-ups can take a somewhat inward view that having a partner take care of\u00a0<a style=\"font-size: 17px;\" href=\"https:\/\/www.planetecomsolutions.com\/product-support-services\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-size: 17px; font-weight: bold;\">product support<\/span><\/a>\u00a0could compromise the Intellectual Property or product support quality. Without doubt due diligence is a must but more important is being open and understanding the options and properly weighing the pros cons of each approach. Having a partner build and deliver support for your product gives you significant advantages and ability to scale and often minimises risk rather than increasing it. The cost effectiveness and flexibility with this approach are added benefits.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7ca9225 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7ca9225\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-01b3b09\" data-id=\"01b3b09\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ff5e410 elementor-widget elementor-widget-text-editor\" data-id=\"ff5e410\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-size: 17px; font-style: normal; font-weight: 400;\">We think product companies should\u00a0<strong style=\"font-size: 17px;\">Think big Think different.<\/strong>\u00a0A sound working framework with a partner built on an open trust-based relationship can give product companies access to multi-skilled teams that understand the industry, the product, the customer base and support needs. The team can support a wide range of customers via multi-channels and across different time zones. Further the partner can bring additional expertise to strengthen support with technologies such as advanced chat bots and train the bots further to provide enhanced automated support.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-46bf317 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"46bf317\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-34a5bd1\" data-id=\"34a5bd1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4b23b67 elementor-widget elementor-widget-text-editor\" data-id=\"4b23b67\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-size: 17px; font-style: normal; font-weight: 400;\">Imagine the support situation where a product is in nascent stage and gets approximately 1000 sales and support calls annually. With a major version release the base starts to grow 10% month on month. In such a scenario the call volume would grow to 3000+ (i.e. over 300%) in one year. If the month on month growth was 20%, the call volume would grow to nearly 9000 i.e. 900% higher call volume in 12 months. Would the business be able to cope with this?\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2adfbea elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2adfbea\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-95e48de\" data-id=\"95e48de\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-beda7c0 elementor-widget elementor-widget-text-editor\" data-id=\"beda7c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-size: 17px; font-style: normal; font-weight: 400;\">There is the other underestimated side to this. Once a product starts breaking even or making a margin, businesses often fall in the trap of allocating some of their core product resources to support or hire support resources en-masse. While this helps in the short term, it mostly slows down the core product development effectively diluting your key strength.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3e8c582 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3e8c582\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c6dcc08\" data-id=\"c6dcc08\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-21480bb elementor-widget elementor-widget-text-editor\" data-id=\"21480bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-size: 17px; font-style: normal; font-weight: 400;\">A specialised product support partner who is building knowledge as you develop, launch and grow the product and who has established support processes will allow your business to speed up both product development while ramping up quality support without compromising either. The impetus achieved can multiply growth as higher support and feedback loops would mean consistently good customer feedback which can be a key influence for higher sales.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>A Product in the context of software and web applications can is a software for re-sale or a repeatable automated software service. The software or service could be sold to other similar businesses or general public and the target geography can be one country, a region or global. Mostly the product is sold on a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2600,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[29],"tags":[],"class_list":["post-2567","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-support"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>Product Support - Think Big Think Different<\/title>\r\n<meta name=\"description\" content=\"Revolutionize your product support strategy. Think big, think different \u2013 embrace creative solutions for unmatched customer satisfaction and success.\" \/>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/www.planetecomsolutions.com\/blog\/product-support-think-big-think-different\/\" \/>\r\n<meta property=\"og:locale\" content=\"en_US\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"Product Support - Think Big Think Different\" \/>\r\n<meta property=\"og:description\" content=\"Revolutionize your product support strategy. Think big, think different \u2013 embrace creative solutions for unmatched customer satisfaction and success.\" \/>\r\n<meta property=\"og:url\" content=\"https:\/\/www.planetecomsolutions.com\/blog\/product-support-think-big-think-different\/\" \/>\r\n<meta property=\"og:site_name\" content=\"PECS\" \/>\r\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/planetecom\" \/>\r\n<meta property=\"article:published_time\" content=\"2020-05-05T06:25:07+00:00\" \/>\r\n<meta property=\"article:modified_time\" content=\"2024-01-22T12:28:11+00:00\" \/>\r\n<meta property=\"og:image\" content=\"https:\/\/www.planetecomsolutions.com\/blog\/wp-content\/uploads\/2020\/04\/produt-support-copy-e1588661012711.png\" \/>\r\n\t<meta property=\"og:image:width\" content=\"960\" \/>\r\n\t<meta property=\"og:image:height\" content=\"705\" \/>\r\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\r\n<meta name=\"author\" content=\"admin\" \/>\r\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\r\n<meta name=\"twitter:creator\" content=\"@planetecoms\" \/>\r\n<meta name=\"twitter:site\" content=\"@planetecoms\" \/>\r\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\r\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.planetecomsolutions.com\/blog\/product-support-think-big-think-different\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.planetecomsolutions.com\/blog\/product-support-think-big-think-different\/\"},\"author\":{\"name\":\"admin\",\"@id\":\"https:\/\/www.planetecomsolutions.com\/blog\/#\/schema\/person\/f52a63dd5677c7406470f3ef21648708\"},\"headline\":\"Product Support &#8211; Think Big Think Different\",\"datePublished\":\"2020-05-05T06:25:07+00:00\",\"dateModified\":\"2024-01-22T12:28:11+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.planetecomsolutions.com\/blog\/product-support-think-big-think-different\/\"},\"wordCount\":523,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.planetecomsolutions.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.planetecomsolutions.com\/blog\/product-support-think-big-think-different\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.planetecomsolutions.com\/blog\/wp-content\/uploads\/2020\/04\/produt-support-copy-e1588661012711.png\",\"articleSection\":[\"Support\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.planetecomsolutions.com\/blog\/product-support-think-big-think-different\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.planetecomsolutions.com\/blog\/product-support-think-big-think-different\/\",\"url\":\"https:\/\/www.planetecomsolutions.com\/blog\/product-support-think-big-think-different\/\",\"name\":\"Product Support - Think Big Think Different\",\"isPartOf\":{\"@id\":\"https:\/\/www.planetecomsolutions.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.planetecomsolutions.com\/blog\/product-support-think-big-think-different\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.planetecomsolutions.com\/blog\/product-support-think-big-think-different\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.planetecomsolutions.com\/blog\/wp-content\/uploads\/2020\/04\/produt-support-copy-e1588661012711.png\",\"datePublished\":\"2020-05-05T06:25:07+00:00\",\"dateModified\":\"2024-01-22T12:28:11+00:00\",\"description\":\"Revolutionize your product support strategy. 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