Microsoft Dynamics 365 / CRM Managed Service and Support

Microsoft Dynamics 365 support encompasses any technical, functional and business as usual support required by organisations who have implemented Microsoft Dynamics 365 or a previous version including Microsoft Dynamics AX 2012, AX 2009 or AX 4.0. The support your business requires could be 2nd or 3rd line support and can be local or global.

PECS provides global support for Microsoft Dynamics 365 and is adept at Microsoft Dynamics 365 Finance, Supply Chain, Sales and Power Platform applications. We provide comprehensive Application and Technical Support and ensure you to benefit from the latest Microsoft updates and features.

Our Service Solutions

Service Request

Perform pre-defined set of tasks and complete service requests on your Microsoft Dynamics 365 system

Incident Management

Prevent, monitor and respond to Dynamics 365 incidents with guaranteed SLA times

Microsoft Updates

Keep you informed on upcoming features and impact, test and apply updates to environment

Optimisation

Ensure Microsoft Dynamics configuration and performance is optimised and liaise with Microsoft for escalations

Testing

Test services including RSAT to test your solution to agreed test packs and provide constructive feedback

What Makes Us Unique?

PECS staff has 20 years of experience in leading and supporting Microsoft Dynamics 365 implementations stretching from Axapta 2.5, Axapta 3.5, AX 2009, Dynamics AX 2012 and now Dynamics 365.

Flexible support options – PECS can deliver ticket based support or all inclusive annual support packages each with a guaranteed SLA
Global experience – PECS has implemented and supported projects from 20 to 2000 users in the United Kingdom, United States and several other countries globally
ISV build and support experience – PECS has built ISV solutions on Microsoft Dynamics 365 and is able to support several third party solutions in the marketplace

Dynamics 365 Support