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Enterprise Solution Support

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enterprise solutions support

Enterprise Support includes application and technical support for your business applications whether these are developed in-house or they are third party enterprise solutions such as Salesforce, Microsoft Dynamics 365, Netsuite, Oracle or SAP.   

PECS provides support for enterprise solutions and uses a proven transition process to ensure continuity and effective knowledge transfer. The result for you is higher focus on core business, greater support capacity, access to product expertise, support cost optimisation and reduced risk of single point of failure.

Our Service Solutions

Service request

Fulfill service requests from a pre-defined list with set processes to provide additional help desk capacity

Incident management

Respond and resolve within agreed SLA times to any system issues that has business impact 

Optimisation

Ensure system and applications are monitored and optimised and carry out audit and security checks

Training

On-board new customer staff or refresher training that allows employees to perform duties efficiently 

Testing

Carry out automated and manual testing of business applications before any planned release or product update

What Makes Us Unique?

PECS has a proven track record of over 20 years of supporting enterprise applications experience. With a strong support team backed by senior technical and industry experts, several aspects differentiate us:

  • Technical depth – PECS has a strong technical team with expertise in Microsoft, Java and Open Source platform  
  • Reputation – PECS has been supporting applications of large public sector and Fortune 500 organisations for many years with several extensions
  • Guaranteed SLA – you can choose from our standard support options or we can build a support pack to suit your organisation requirements. A guaranteed SLA assurance comes with all our support engagement
  • Support transition and processes – we have extensive experience of planned transition and on-boarding new customers and applications while ensuring strong knowledge retention and back up