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Microsoft Dynamics 365 Customer Engagement (CE)

Microsoft Dynamics 365 Customer Engagement (formerly known as Microsoft Dynamics CRM) is a powerful relationship management platform. It provides extensive out-of-the-box features and capability to deliver the most demanding business requirements across Sales, Marketing, Customer Service, Field Service and Project Services.

Planet E-Com Solutions (PECS) is an expert implementation and support provider on Microsoft Dynamics 365 CE. We cater to all the following CE modules:

  • Dynamics 365 for Sales
  • Dynamics 365 for Customer Service
  • Dynamics 365 for Project Service Automation
  • Dynamics 365 for Field Service
  • Dynamics 365 Configuration

Our services for Microsoft Dynamics 365 Customer Engagement are available globally and range from new solution implementation, crm project recovery to support and upgrade.


  • PECS has expertise in implementing Microsoft Dynamics 365 CE(CRM) for organisations of all sizes. We deliver end-to-end Microsoft Dynamics 365 CE implementations, specific solution modules or country specific CRM roll outs. PECS provides mobility solutions, integrations and enhancements to leverage the power of Microsoft Dynamics 365. We can supplement your in-house team by providing experienced CRM resources and superior Microsoft Dynamics 365 training.

  • PECS approach to a Microsoft Dynamics 365 CE implementation is focused on streamlining your business processes and maximizing the use of the out of box D365 crm integration solution and its upgrade capabilities. We invest to understand your strategy and business case and ensure the roadmap for CRM implementation provides a strong foundation to support and drive the business growth. Early engagement of users, comprehensive training and an effective dynamics 365 crm support system are key factors in our implementation methodology.

Managed Services & Support

  • PECS provides complete Managed Services and Support on Microsoft Dynamics 365 to end customers, other Microsoft partners and system integrators. We can offer an entirely customized support service or customers can choose from our Silver, Gold and Platinum Managed Services options that come with fixed support price and guaranteed service levels.

  • We contributes to comprehend the client business process to implemented Dynamics 365 CRM solution and guarantees there is a smooth progress of help from tfrom project to support team.Building sound relationships and rapport with your internal teams and key users is a key aspect of our support engagement.

Project Recovery

  • Are you not happy with your Microsoft Dynamics 365 CRM implementation? Is there a lack of user adoption? Do you overhear murmurs around that say ‘Not sure why we moved to Dynamics...wasn’t our previous in-house solution so much easier to use?’

  • We often see a mismatch of expectation and outcome on a Microsoft Dynamics implementation. As part of Microsoft Dynamics 365 project recovery, PECS understands the project background, the business case, the project journey and the current challenges. We then work with you to lay down a path for recovery and benefits realization which often includes milestones for stabilization, user buy-in, further enhancement for excellence and continued governance and support.


  • Solution integration that is designed and delivered properly provides excellent end-to-end capability and a high return on investment. Microsoft provides extensive capability to integrate your Dynamics 365 CE solution with other Microsoft solution stack, your existing ERP or other internal and external systems.

  • PECS has a depth of expertise in solution integration architecture, design and implementation using Microsoft Flow and PowerApps and building UCI model-driven apps. Call us to evaluate how best to architect your overall solution and deliver integration solutions of the highest quality.


  • Are you stuck on an outdated Microsoft CRM version, be it 2011/2013/2015/2016 or are you looking to move from On-Premise solution to the Cloud? Do you feel the latest CRM solutions and technology has moved way ahead of your in-house solution? Are you wondering how you get there and manage the challenges around data, security and user training?

  • PECS can lead an microsoft dynamics 365 upgrade assessment and clearly layout the benefits, challenges and the approach and effort to upgrade. A key value in our upgrade proposition is we assist you get the best from the latest Microsoft Dynamics 365 capabilities and provide a path of upgrade that results in minimal business disruption. Contact us today if you are looking for D365 consultant for upgrade or require assistance on an existing upgrade project.


  • 20 years impeccable track record of IT and Microsoft Dynamics solutions delivery
  • Microsoft Certified Partners
  • Global presence with client base in UK, USA & Europe
  • Microsoft Dynamics 365 Technical Expert
  • Highly customer driven with focus on customer satisfaction and retention
  • ISO 9001:2015 certified and CMM level 3 company

Contact Us


52 Penny Lane,
Liverpool L18 1DG,
United Kingdom

08446 651 156

10987, Preservation Pt,
Fishers, IN 46037,
United States

317 507 7453

3 (Basement), Inder Enclave,
Opposite Metro Pillar No. 316,
Rohtak Road, Peera Garhi,
New Delhi 110087