Product Support

Product Support is targeted at software houses and companies who build and sell digital products, services and other web applications. The Product support services include maintenance and ongoing development of your digital assets as well as services where you are looking to migrate or re-build legacy applications suitable for enterprise Cloud architecture.

PECS develops and support several Cloud based web applications with agile teams and DevOps. We work with Independent Software Vendors (ISV) and businesses who have created separate arm for monetising and scaling their in-house applications for enterprise level functionality suitable for several thousand online users.

Our Service Solutions

Development

New product, module or feature development, integration with external systems using Agile methodology and DevOps

Extend core product development team with support or other resource to go to market faster with high quality releases

End user support

Support for end users including application support, incident management and monitoring as per product SLA

Training

On-board and train new end users or new employees in product development and support teams to scale faster

Knowledge

Retain product knowledge via searchable product and process documentation and videos to ensure knowledge retention.

What Makes Us Unique?

Our product development experience, agile development and release processes allow us to take your ideas and applications and convert them into market leaders. Several factors differentiate us:

Product development expertise – PECS has developed and product managed several industry leading Cloud solutions which has given us an unmatched depth and wealth of experience
Technology expertise – we have a great team of architects, developers and designers experienced in product development using Microsoft, Java and Open Source technologies
Transition process – a well planned and visible knowledge build, transfer and transition process ensures you benefit early from our services with no disruption to your end customers
Knowledge retention – PECS ensures product knowledge is distributed in team and staff members are cross trained to ensure a good knowledge spread within the team with no single points of failure